lastminute.com contractual service conditions and privacy policy

Welcome to www.lastminute.ie , a service provided by BravoNext S.A. ("lastminute.com") with which you can access and receive news and information on trips, traditional airline and low-cost flights and other travel offers. The website allows you to search for and find air tickets, compare and process your reservations and ticket purchase requests with major airlines. BravoNext S.A. is a Swiss company (Company/VAT num. CHE- 115.704.228) headquartered in Vicolo de’ Calvi, 2, 6830 Chiasso, Switzerland77.

lastminute.com informs you that when you buy travel products on its websites you may be offered travel insurance from our partner company Europ Assistance SA (operating through Europ Assistance SA Irish Branch) (EAIB). lastminute.com collaborates with this insurance firm as party to a third party insurance contract, paying the cost thereof.

EAIB shall be liable for any errors, negligence or incorrect information that may be supplied in relation to its intermediation activities.

We ask you to please read carefully and agree to the following terms and conditions ("T&C") that govern the service (the "Service") that lastminute.com makes available at its URL www.lastminute.ie (the "Website"). lastminute.com reserves the right to modify the T&C without notice when said modifications become necessary due to changes in market conditions, changes in rules and regulations, or in case of modifications to the risk factors with respect to lastminute.com's provision of the Service through the Website. If you wish to take full advantage of the Service and be constantly informed about travel news, traditional airline and low-cost flights, the various travel offers available, as well as use our search engine to search, book and purchase tickets while comparing the schedules and prices of different operators, it is necessary that you register, entering your full and accurate personal information.

Please take into account that the access and use of the Website's free functionality requires the acceptance of these T&C on your part.

General terms and conditions of the website

1. Registration

To register to the Service, the user (the “User”) shall complete the registration process available on the Website and obtain their personal authentication credentials. The User represents and warrants that all personal data and information provided during the registration process are up to date, complete, accurate and true. The User undertakes to communicate to lastminute.com any changes of his/her personal data in a timely manner.

The User authorizes lastminute.com to verify the truthfulness of the personal data and any other information provided and undertakes to cooperate with lastminute.com during such verification. At the end of the registration process, the User will receive authentication credentials, consisting of a User ID and a secret Password for which the User shall be solely responsible for in relation to their possession and for the activities carried out through their use.

Should the User have knowledge of any unauthorized use of his authentication credentials and/or any other violations of their confidentiality, the User undertakes to promptly communicate to lastminute.com knowledge of such unauthorized use and/or violation, reporting abuse of any kind to abuse_all@lastminute.com.

The User acknowledges that in order to regulate access to the Service, his/her authentication is exclusively linked to the verification of his User ID and password. Therefore, the User is liable for any possible damage caused or prejudices against lastminute.com or third parties caused by the use, loss, misappropriation and/or compromising of the confidentiality of the User ID and password. All operations carried out through the User ID and password of the User shall be attributed to the User of such operation and requests. The User acknowledges that lastminute.com shall also produce, as evidence of the operations carried out by the User, proofs obtained by the systems and procedures used by lastminute.com in order to regulate access to the website and to provide the service.

2. Description of the service

Once the registration process is adequately completed, the User will be able to fully access lastminute.com's Service, which includes information updates and news feeds on trips, traditional airline and low-cost flights and offers by the main operators; the use of lastminute.com's search engine to look for information on tickets and offers from airlines while comparing the different options, and, finally, to use – by means of a license – our software application that allows the User to directly process a reservation and purchase order for tickets, without the need of making another connection to the company's website.

3. Information related to the services offered through the website

Below, we report the main information relating to the services offered through the Website and the related terms and conditions.

  • The service of comparison and booking of "Flights" is provided by Red Universal de Marketing y Bookings Online, S.A. (henceforth "Rumbo"), a Spanish company which belongs to the lastminute.com group and is based in Madrid, Calle Proción 1, Madrid, with a travel agency license number : IM ESP 130002. Rumbo acts as an intermediary between the User and the airline in the conclusion of the contract of carriage requested by the latter. The contract of carriage is therefore stipulated solely and directly between the User and the airline. Consequently, Rumbo is in no way responsible for the provision of the transport service requested. As an intermediary, Rumbo is liable for any failure to comply with its obligations as a travel intermediary and, therefore, in the event of a breach of these obligations, the User may submit the relevant complaint directly to Rumbo.
    In the event of pre- and post-contractual assistance relating to the intermediation or transport service, the User may contact Rumbo which, for the purposes of handling the request - if necessary - will interface, in the name and on behalf of the User, with the airline concerned. In the event of a claim relating to the transport service, the User must, however, contact the airline directly, without prejudice to the right to also contact Rumbo which, where possible, will forward - in the name and on behalf of the User - the relevant complaints to the airline. To consult the terms and conditions for booking air tickets click here.
  • The service of comparison and booking of "Hotel" offers is provided by BravoNext S.A. ("BravoNext"), a company under Swiss law belonging to the group lastminute.com, registered in the commercial register of the Canton Ticino with order number CHE-115.704.228 and registered office in Vicolo de' Calvi 2, 6830 Chiasso. BravoNext acts as an intermediary between the User and the hotel in the conclusion of the residence contract requested by the latter. The contract of stay is, therefore, stipulated solely and directly between the User and the hotel. Consequently, BravoNext is in no way responsible for providing the requested accommodation service. As an intermediary, BravoNext is liable for any failure to comply with its obligations as a travel intermediary and, therefore, in the event of a breach of these obligations, the User may submit the relevant complaint directly to BravoNext.
    In the event of pre- and post-contractual assistance relating to the intermediation or accommodation service, the User may contact BravoNext which, for the purposes of handling the request - if necessary - will interface, in the name and on behalf of the User, with the hotel structure concerned. In the event of a complaint regarding the accommodation service, the User must, on the other hand, contact the hotel directly, without prejudice to the right to also contact BravoNext which, if possible, will forward - in the name and on behalf of the User - the relevant complaints to the hotel. To consult the terms and conditions for booking hotel stays click here.
  • The service of comparison and booking of the offers "Flight+hotel", "Holidays",is provided by Red Universal de Marketing y Bookings Online, S.A. (henceforth "Rumbo"), a Spanish company which belongs to the lastminute.com group and is based in Madrid, Calle Proción 1, Madrid, with a travel agency license number : IM ESP 130002. Rumbo acts as the organizer of the tourist packages offered to the User. Any booking request made by the User has the force of a contractual proposal for the booking of a tourist package. In this case, Rumbo is liable for damages caused to the User due to total or partial non-fulfilment of the services contractually due, whether the same are carried out by Rumbo or by third party service providers, unless Rumbo proves that the event was caused by the user or by circumstances unrelated to the provision of the services provided in the contract, by chance, by force majeure, or by circumstances that the same organizer could not, according to professional diligence, reasonably foresee or resolve. For any type of assistance before and after the contract or complaint relating to the supply of the chosen tourist package, the User may contact Rumbo directly. To consult the terms and conditions for the sale of tourist packages click here.

4. Use of the website - purchase orders

The User can freely visit the Website and use its functionality only for personal, not commercial, use. When doing a search in the search engine, making reservations or processing purchase orders, the User recognizes and states that he/she is acting in a purely personal capacity.

While searching or processing reservations and/or purchase orders, the User employs the web application by means of a non-exclusive and temporary license, granted for the time of the operation. This application allows the User to process, easily and directly, his/her requests without having to make an additional parallel connection to the Internet site of the provider of the service the User is interested in.

The User is not allowed to modify, reuse, copy, distribute, transmit, reproduce, publish, grant license or use, create derived tasks or jobs, transfer or sell, or in any case, make any commercial use or any use that is not personal in nature of the information, news, content, software and systems, or products obtained or made available to the User through the Website and the use of the Service.

To be able to use the functions of the Website, the User must have an Internet connection, which he/she must procure at his/her own expense from a reliable provider. lastminute.com is not liable for any damages to the User's hardware that may be caused, directly or indirectly, by the Internet connection.

5. Rules of conduct

The User undertakes to use the Website, its functions and the Service for lawful purposes and according to the present T&C. Particularly, the User undertakes neither to send or spread, through the Website and its functions, illicit, defamatory, vulgar, obscene, abusive or disturbing content, nor to use the Website and its functions to perform any acts which could cause damage to the image and reputation of lastminute.com or any other loss or damage to lastminute.com.

Moreover, the User undertakes not to send advertising materials, undesirable and/or unsolicited communications which could interfere with the functionality and/or the use of the Website by third parties.

6. Intellectual property

The User acknowledges and recognizes that all information, data, software, content, music, sounds, photographs and images, video and any other content on the Website (the "Content") are the exclusive property of lastminute.com and its license holders.

With the exception of using the application as stated in section 3, the User does not acquire any rights on the Content and/or the Website, the only right being the right to use the Website according to these T&C.

The User is authorized to print and/or download the Content (including the T&C) only for personal use.

7. Hyperlink to other internet websites

The Website contains hypertext links to other Internet resources of commercial partners of lastminute.com and/or third parties. The publishing of hypertext links on the Website is done for information purposes and as a reference for the Users’ use and does not imply any recognition or approval of the contents by lastminute.com. Moreover, lastminute.com does not exercise control over the contents, information, services and/or products offered by such linked websites. lastminute.com shall be not be liable for the truthfulness, accuracy and updating of the information published on such linked websites. The User acknowledges that the use of such websites will be done at his/her own risk.

The publication of a hypertext link and/or another internet resource on the Website does not imply any kind of commercial association and/or affiliation between lastminute.com and the administrators of the linked websites.

8. Privacy policy and information on personal data processing

Information regarding the way in which we process personal information and how cookies are used on the Website can be found in our Privacy Policy.  

9. Choice of applicable law and exclusive jurisdiction

The T&C and the relationship between the User and lastminute.com are governed, in the measure allowed by applicable regulations, by the law of the consumer's place of residence or domicile, if located in the territory of the State. Regarding what is allowable by applicable regulations and international agreements, the parties agree that the resolution of any dispute that could arise between them according to the T&C, the relationship created between them will be under the exclusive jurisdiction of ordinary courts at lastminute.com's headquarters. lastminute.com also reserves the right to meet with the User in a competent court at the User's domicile.

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