Covid-19 updates

We’ve put together the following page of information to help you with your travel plans. In the meantime, we kindly ask that you do not phone us: we’re currently receiving a very high number of calls due to the Covid-19 pandemic, and there may be long waiting times to speak to our agents. Thank you for your patience.

Manage your trips on My lastminute.com

Avoid the long waiting times to speak to our agents: change or cancel your booking at the touch of a button by sending us a request from your customer account.


Covid-19 - everything you need to know about your trip

Here’s how you will be refunded

We’re aware that it’s an exceptionally stressful and difficult time, but at the moment we kindly request that you wait to receive further communication from us. If your trip has been cancelled, you’ll find all the information about our refund process here.

Due to the very high number of requests we have coming in, it may take us longer than usual to manage your refund. We will do all we can to get an update for you as soon as possible.


Want to cancel your trip?

Manage your booking from your customer account.

We know this pandemic has impacted thousands of our customers and their travel plans. In the last few weeks, we’ve worked tirelessly to simplify the cancellation and refund procedures on our site.

You can now manage your booking through your customer account, on our site. Your cancellation request will immediately be put into our systems, and our Customer Care team will manage it as soon as possible, prioritising the most imminent departures. 

All cancellations caused by the coronavirus will be refunded in accordance with the applicable regulations.

 Remember: if the authorities (UK Foreign & Commonwealth Office or Department of Foreign Affairs in the Republic of Ireland) have not implemented any travel restrictions that will impact your trip/destination, your cancellation request will be subject to the standard terms and conditions for cancelling.

Given the exceptional circumstances, it may take us longer than usual to manage your cancellation request. We will do all we can to get an update for you as soon as possible.


New lockdown measures announced for England as of 5th of November until 2nd of December 2020, and impact this may have on your upcoming trip.

As per the UK Government announcement on 31st of October, new lockdown measures are being introduced as of 5th of November for a minimum period of 4 weeks (subject to parliament approval). These measures announced will have an impact on all leisure domestic and international travel for the duration of the lockdown period. 

If you have booked a package holiday with us and you are due to depart within this period, you must request a cancellation of your booking in your account area on our site. If you don’t submit a cancellation request in your account area, we will not automatically cancel your booking, as you may intend to travel subject to your personal circumstances.

However, if your airline decides to cancel your flight, we will contact you directly to confirm this and provide further information on the refund options available to you.

If you have a flight only or accommodation only booking with us, your booking will be managed according to the airline/accommodation provider’s policy. We advise you to check directly with your airline for options available to you, which may include changing the dates of travel, receiving a voucher or a refund where available. For more information on how to manage your booking please check your account area on our site.


Remember:
 if the authorities (UK Foreign & Commonwealth Office or Department of Foreign Affairs in the Republic of Ireland) have not implemented any travel restrictions that will impact your trip/destination, your cancellation request will be subject to the standard terms and conditions for cancelling.

Given the exceptional circumstances, it may take us longer than usual to manage your cancellation request. We will do all we can to get an update for you as soon as possible.


Want more information about your next trip/destination?

Here are a series of useful links to keep you up-to-date:

As you know, the situation is continuously evolving, and we may not always be able to provide you with information in real time. Many airlines are cancelling their flights, while countries across the globe continue to implement stricter restrictions on movement and travel for their own citizens and foreigners.


For the latest country-specific information, please visit the UK Foreign & Commonwealth Office travel advice page at 
https://www.gov.uk/foreign-travel-advice, or the Department of Foreign Affairs and Trade in the Republic of Ireland at https://www.dfa.ie/travel/travel-advice. There you’ll find the full country directory listed in alphabetical order, with the most up-to-date information concerning each individual destination. You can also check for updates on your destination of travel by visiting the government or Foreign Affairs website of the country you’re travelling to.

To stay updated on the status of your flight, please visit the airline’s website directly. Many airlines are allowing customers to change their travel dates, subject to availability. Below you’ll find the website links for all the major airlines our customers have booked with. We’d like to thank you again for your patience and understanding during these difficult times.

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