Accessibility Statement

At lastminute.com group, we believe that everyone should be able to access, use, and interact with our online platforms and digital services in simple, intuitive, and barrier free way. That’s why we are fully committed to making our website and mobile app as accessible and inclusive as possible for all users.

Our Commitment to Accessibility

Accessibility is not just a legal requirement for us - it's a key part of our commitment to making our platforms more inclusive and user-friendly for everyone . We are actively working to ensure that all users can navigate and interact with our services with ease and confidence.. We are currently aligning our accessibility efforts with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, a widely recognized international standard for digital accessibility.

Designing and Building with Inclusion in Mind

Our designers and engineers are continuously working to make our platforms more inclusive by considering the needs of all users from the very start. We are integrating accessibility best practices throughout our design, development, and content creation processes.

To support this, we have established a dedicated accessibility team within lastminute.com group. This team works across departments to identify, implement, and monitor accessibility improvements in our digital services.

Progress and Improvements

We have already started working on a number of accessibility improvements on our platforms. Here are some of the actions already underway or completed: - Improving compatibility with screen readers and assistive technologies - Enhancing keyboard navigation and focus indicators - Ensuring sufficient color contrast and scalable text - Providing alternative text for images and clear link descriptions - Simplifying page structures for better usability Accessibility is an ongoing journey, and we are committed to continual progress.

Involving Our Customers

To better understand and address the real-world challenges, we also conduct interviews, surveys, and usability testing with people who experience barriers to access digital services. This research helps us learn directly from those who use assistive technologies or face challenges navigating digital environments, so we can build better, more inclusive solutions.

Need Assistance or Want to Share Feedback?

If you encounter any issues while using our website or app, or if you have ideas on how we can improve your experience, we’d love to hear from you. You can contact us through the channels available on our platforms. We’re here to help and we will do our best to provide the support you need, including alternative ways to complete your booking experience or access information.

Thank you for being part of our journey toward a more accessible digital world.