LASTMINUTE.COM CONTRACTUAL SERVICE CONDITIONS AND PRIVACY POLICY

Welcome to www.lastminute.ie , a service provided by LMnext UK Ltd ("lastminute.com") with which you can access and receive news and information on trips, traditional airline and low-cost flights and other travel offers. The website allows you to search for and find air tickets, compare and process your reservations and ticket purchase requests with major airlines LMnext UK Ltd is an English company (company registration number 9399258), headquartered in 77 Hatton Garden, London, EC1N 8JS, United Kingdom.

Lastminute.com informs you that when you buy travel products on its websites you may be offered travel insurance from our partner company Europ Assistance SA (operating through Europ Assistance SA Irish Branch) (EAIB). Lastminute.com collaborates with this insurance firm as party to a third party insurance contract, paying the cost thereof.

EAIB shall be liable for any errors, negligence or incorrect information that may be supplied in relation to its intermediation activities.

We ask you to please read carefully and agree to the following terms and conditions ("T&C") that govern the service (the "Service") that lastminute.com makes available at its URL www.lastminute.ie (the "Website"). Lastminute.com reserves the right to modify the T&C without notice when said modifications become necessary due to changes in market conditions, changes in rules and regulations, or in case of modifications to the risk factors with respect to lastminute.com's provision of the Service through the Website. If you wish to take full advantage of the Service and be constantly informed about travel news, traditional airline and low-cost flights, the various travel offers available, as well as use our search engine to search, book and purchase tickets while comparing the schedules and prices of different operators, it is necessary that you register, entering your full and accurate personal information.

Please take into account that the access and use of the Website's free functionality requires the acceptance of these T&C on your part.



TERMS AND CONDITIONS OF THE LASTMINUTE.COM SERVICE

  1. REGISTRATION
  2. To register to the Service, the user (the “User”) shall complete the registration process available on the Website and obtain their personal authentication credentials. The User represents and warrants that all personal data and information provided during the registration process are up to date, complete, accurate and true. The User undertakes to communicate to Lastminute.com any changes of his/her personal data in a timely manner.

    The User authorizes lastminute.com to verify the truthfulness of the personal data and any other information provided and undertakes to cooperate with Lastminute.com during such verification. At the end of the registration process, the User will receive authentication credentials, consisting of a User ID and a secret Password for which the User shall be solely responsible for in relation to their possession and for the activities carried out through their use.

    Should the User have knowledge of any unauthorized use of his authentication credentials and/or any other violations of their confidentiality, the User undertakes to promptly communicate to Lastminute.com knowledge of such unauthorized use and/or violation, reporting abuse of any kind to abuse_all@lastminute.com.

    The User acknowledges that in order to regulate access to the Service, his/her authentication is exclusively linked to the verification of his User ID and password. Therefore, the User is liable for any possible damage caused or prejudices against Lastminute.com or third parties caused by the use, loss, misappropriation and/or compromising of the confidentiality of the User ID and password. All operations carried out through the User ID and password of the User shall be attributed to the User of such operation and requests. The User acknowledges that Lastminute.com shall also produce, as evidence of the operations carried out by the User, proofs obtained by the systems and procedures used by Lastminute.com in order to regulate access to the website and to provide the service.

  3. DESCRIPTION OF THE SERVICE
  4. Once the registration process is adequately completed, the User will be able to fully access lastminute.com's Service, which includes information updates and news feeds on trips, traditional airline and low-cost flights and offers by the main operators; the use of lastminute.com's search engine to look for information on tickets and offers from airlines while comparing the different options, and, finally, to use – by means of a license – our software application that allows the User to directly process a reservation and purchase order for tickets, without the need of making another connection to the company's website.

  5. USE OF THE WEBSITE - PURCHASE ORDERS
  6. The User can freely visit the Website and use its functionality only for personal, not commercial, use. When doing a search in the search engine, making reservations or processing purchase orders, the User recognizes and states that he/she is acting in a purely personal capacity.

    While searching or processing reservations and/or purchase orders, the User employs the web application by means of a non-exclusive and temporary license, granted for the time of the operation. This application allows the User to process, easily and directly, his/her requests without having to make an additional parallel connection to the Internet site of the provider of the service the User is interested in.

    The User is not allowed to modify, reuse, copy, distribute, transmit, reproduce, publish, grant license or use, create derived tasks or jobs, transfer or sell, or in any case, make any commercial use or any use that is not personal in nature of the information, news, content, software and systems, or products obtained or made available to the User through the Website and the use of the Service.

    To be able to use the functions of the Website, the User must have an Internet connection, which he/she must procure at his/her own expense from a reliable provider. Lastminute.com is not liable for any damages to the User's hardware that may be caused, directly or indirectly, by the Internet connection.

  7. RULES OF CONDUCT
  8. The User undertakes to use the Website, its functions and the Service for lawful purposes and according to the present T&C. Particularly, the User undertakes neither to send or spread, through the Website and its functions, illicit, defamatory, vulgar, obscene, abusive or disturbing content, nor to use the Website and its functions to perform any acts which could cause damage to the image and reputation of Lastminute.com or any other loss or damage to Lastminute.com.

    Moreover, the User undertakes not to send advertising materials, undesirable and/or unsolicited communications which could interfere with the functionality and/or the use of the Website by third parties.

  9. INTELLECTUAL PROPERTY
  10. The User acknowledges and recognizes that all information, data, software, content, music, sounds, photographs and images, video and any other content on the Website (the "Content") are the exclusive property of lastminute.com and its license holders.

    With the exception of using the application as stated in section 3, the User does not acquire any rights on the Content and/or the Website, the only right being the right to use the Website according to these T&C.

    The User is authorized to print and/or download the Content (including the T&C) only for personal use.

  11. HYPERLINK TO OTHER INTERNET WEBSITES
  12. The Website contains hypertext links to other Internet resources of commercial partners of Lastminute.com and/or third parties. The publishing of hypertext links on the Website is done for information purposes and as a reference for the Users’ use and does not imply any recognition or approval of the contents by Lastminute.com. Moreover, Lastminute.com does not exercise control over the contents, information, services and/or products offered by such linked websites. Lastminute.com shall be not be liable for the truthfulness, accuracy and updating of the information published on such linked websites. The User acknowledges that the use of such websites will be done at his/her own risk.

    The publication of a hypertext link and/or another internet resource on the Website does not imply any kind of commercial association and/or affiliation between Lastminute.com and the administrators of the linked websites.

  13. PRIVACY POLICY AND INFORMATION ON PERSONAL DATA PROCESSING
  14. 7.1 LMnext UK Ltd, an English company within the lastminute.com Group (company registration number 9399258), headquartered in 77 Hatton Garden, London, EC1N 8JS, United Kingdom, acknowledges the importance of protecting the privacy and rights of Users using its Website and Service. Internet is potentially a very powerful tool for the circulation of personal data; Lastminute.com and the companies within the lastminute.com group are committed to complying with the regulations of personal data protection and security in order to guarantee the Users' safe, controlled and confidential netsurfing.

    This Privacy Statement may be amended in the future to ensure ongoing compliance with all applicable regulations in the event of their amendment or update.

    Users are invited to read carefully the rules applied by the company to collect and process personal data and to continue to provide a satisfactory service.

    7.2 This Privacy Statement, which is in accordance with personal data protection rules, describes the methods applied by the company to manage and process the personal data of:
    (i) Users who consult and use the Website, and
    (ii) Users who use the Service.

    Users are required to supply accurate, correct and updated personal data in order to establish and manage their contractual relationship with the Data Controller and to duly purchase the selected tourist service. Users acknowledge that the supply of inaccurate, incorrect and not updated personal data prevents the Data Controller from supplying its services.

    Pursuant to data protection laws, Users are hereby informed that their personal data is stored and processed by lastminute.com according to the methods and for the purposes listed below, in accordance with the methods and purposes allowed by the data protection laws.

    7.3 The Data Controller is LMnext UK Ltd (hereinafter, "lastminute.com" or "Data Controller")

    7.4 Users' personal data is collected:

    • from Users, via their direct electronic supply through the filling in of the registration form on the Website or by phone. This data includes Users' name, surname, address, e-mail address, telephone number etc., which is necessary for the purposes of selecting and purchasing a Flight, a Hotel or another tourist service and for the additional purposes provided in these terms and conditions.
    • via the computer systems and software procedures used for the operation of the Website in the course of their normal operation, in an implicit manner, as a result of the use of Internet communication protocols. This information is not collected to be associated with identified Users; yet, it is such that, as a result of its processing and association with data held by third parties, it might lead to the identification of Users. This category of data includes IP addresses or domain names of computers of Users connecting to the Website, the URIs (Uniform Resource Identifier) of the resources requested, the hour of the request, the method used to submit the request to the server, the size of the file received in response, the number code indicating the status of the response given by the server (successful, mistake, etc.) and other parameters related to Users' operating systems and computer environments. This data is used only to obtain anonymous statistical information on the use of the Website and to verify its proper operation. The data may be used to establish liability in case of potential computer crimes damaging the Website.
    • by the Website via cookies. Cookies are information that often contains an anonymous, unique identification code that is sent to the browser by a web server and is stored on the hard disk of the user. Later, in the event that subsequent connections to the website are made, these cookies can be read and recognized by the website as they been aggregated during earlier connections. They are primarily used to operate or improve the functioning of the website, as well as provide business and marketing information to the website’s owner.

    In accordance with the cookies notification that appears on the website’s first navigation page, and for this cookies policy, the user or visitor, agrees that, when browsing the website, they expressly consent to use cookies as described herein, except in the case that they have modified the configuration of their browser to block them. This includes but is not limited to, an understanding that the user is browsing the website when they do any of the following: close the cookies notification on the first navigation page, scroll through the website, click on any element of the website, etc.

    A user browsing the website may encounter cookies inserted by the owner of the website ("proper cookies") or cookies inserted by different entities collaborating in the promotion of content and the delivery of our services ("direct third-party cookies").

    The website’s cookies are used as detailed below and for the purposes herein described:

    1. Technical Cookies:
      1. Cookies strictly necessary for the operation of the website: essential to enable website browsing and the functioning of various features. Without these you cannot use search services, shopping comparisons, and other services available on the website.
      2. Customization cookies: These are used to facilitate navigation of the website, to record the options you have chosen on the website and provide more personalized features. In some cases we allow advertisers or third parties to place cookies on our website to provide personalized content and services. In any case, the use of our website constitutes acceptance of the use of this type of cookie. If cookies are blocked, we can not guarantee the optimal functioning of the website
      3. Cookies for statistical purposes and to measure traffic: These collect information on the use of the website, the pages you visit and any errors that may occur during navigation. We also use cookies to recognize the source of your visit to our website. These cookies do not collect information that can be used to identify you. All information is collected anonymously and used to help improve the operation of the website. Therefore, our cookies do not contain personal data. In some cases, some of these cookies are managed on our behalf by third parties, but they are not allowed to use them for purposes other than those mentioned above. The use of our website constitutes acceptance of the use of this type of cookie. If they are blocked, we cannot guarantee the proper operation of the website.

      GOOGLE ANALITICShttp://www.google.com/intl/en/policies/privacy/
      SEMBOX30 days
    2. Cookies for advertising and re-marketing purposes: used to collect user information in order to display advertisements on the website or third party sites.
      ZANOXhttp://zanox.es/gb/about-zanox/privacy/30 days
      CRITEOhttp://www.criteo.com/privacy/30 days
      Tradedoublerhttp://www.tradedoubler.com/es-es/privacy-policy/30 days
      Facebookhttps://www.facebook.com/help/cookies/30 days
    3. Social Cookies: These cookies allow our website to be shared and allow for "Like" clicks on social networking sites like Facebook, Twitter, Google + etc.

      The lifespan of the cookies we use may vary. In particular, there are session cookies that are only valid for a single search or browsing session and disappear when the browser is closed; and persistent cookies, which have a variable lifespan. The maximum lifespan of cookies in this second category is 5 years.

    Users should be aware that if cookies are not enabled on your device, your website experience may be limited and the use of our services and navigation could be impeded.

    There are several ways to manage cookies. By modifying browser settings you can choose to disable cookies or receive a warning before accepting one. Also, users can delete all cookies stored in the cookie folder of their browser. Each browser has different procedures for managing configuration. Here’s how you can manage cookies on the major browsers. If you want information about managing cookies on your tablet and/or phone, please consult the operating manual or online help services.

    • MICROSOFT WINDOWS EXPLORER
    • GOOGLE CHROME
    • MOZILLA FIREFOX
    • APPLE SAFARI

    If you want to learn how to manage cookies on other browsers, please consult the operating manual or online help services.

    7.5 Users' personal data will be processed by hand or by using electronic means that are such as to ensure, in relation to the purposes for which such data is communicated and collected, data security and confidentiality, as well as to prevent unauthorized access to such data, for the time strictly necessary to achieve the purposes of its collection.

    7.6 Data will be processed at the legal and operational headquarters of the Data Controller and at the server farm of the lastminute.com group in Haarlem, The Netherlands, and at the offices of the parties to which such data may be communicated.

    7.7 Apart from the above specifications on navigation data, Users' personal data will be used for the following purposes:

    1. for data collection, storage and processing for the purposes of establishing and managing, in operational and administrative terms, the contractual relationship connected to the supply of the Service
    2. to send communications by email, phone or SMS on the contractual relationship, including communications relating to the good progress thereof;
    3. to comply with statutory or regulatory obligations;
    4. to send by email, except where denied by the User, lastminute.com advertising material on products or services that are similar or related to the services or products offered on the Website;
    5. Without prejudice to the provisions of letter E) above and only with the express permission of the User, for the transmission of the user's data to companies with a relationship of control and association with LMnext UK Ltd or otherwise belonging to the lastminute.com Group with respect to the sending of the best offers via email, telephone, post, social networks, SMS or MMS concerning Travel, Leisure, High Tech, Fashion, Furniture, Consumer Goods, Food & Beverages, Finance, Banking, Insurance, Energy, the Environment, Communication, Media, Entertainment, Real Estate, Pharmaceuticals, Automobiles, Clothing and textiles, Education, Energy, Publishing, ICT, Retail, Sport, Telecommunications and Services in general. The complete and updated list of the companies with a relationship of control and association with LMnext UK Ltd or otherwise belonging to the lastminute.com Group can be requested using the following email address: to privacy@lastminutegroup.com

    7.8 Should the User refuse to supply his personal data, he may not obtain the services required in relation to the purposes set out in points A) and B) of Article 7.7; in addition, the Data Controller may be prevented from supplying the Service correctly and from complying with its contractual obligations set out in the terms and conditions. Data processing for the purposes set out in points A), B), C) D) and E) of Article 7.7 does not require the consent of the person concerned.

    The supply of personal data for the purposes set out in point F) of Article 7.7 is optional. Data processing for the purposes set out in point F) of Article 7.7 requires the consent of the person concerned. The User's refusal to supply his data or to give his consent to these purposes signifies that, subject to letter E), the Data Controller will be unable to send their deals referred to in letter F) of Article 7.7 to the User.

    7.9 The Data Controller will make sure that all personal data supplied thereto is not disclosed and is processed in such a way as to guarantee its security and confidentiality, as well as to prevent unauthorized access thereto. All personal data and information provided by Users may be communicated, for the purposes set out above, to the following categories of parties:

    • the company's employees and/or collaborators who assist and advise the Data Controller on Administration, Products, Legal Affairs, Customer Care, Information Systems, as well as those in charge of maintaining the company's network and hardware/software equipment;
    • airlines, hotels, car hire firms, insurance companies, Tour Operators and all other parties to whom data communication is necessary for contract performance. Please note that airline companies are required, in accordance with the regulations introduced in the US and in other countries, to allow the customs and border authorities to have access to flight passenger data. Therefore, information on Users and their travelling collected by Lastminute.com may be communicated thereby to the competent authorities of the countries touched by Users' travel itineraries, if so required by industry standards.
    • parties whose right to access data is recognized by statutory provisions or by orders issued by the competent authorities;
    • parties that are delegated and/or appointed by the Data Controller to carry out activities related to Service supply.

    The list of the names of the parties to whom Users' personal data may be communicated is available at Lastminute.com, by writing to privacy@lastminute.com

    7.10 By sending a written request to the Data Controller, the User may: (i) obtain from the Data Controller confirmation of the existence of his personal data; (ii) obtain information about the source of his data, the purposes and methods of data processing and the logics applied where data is processed by electronic means; (iii) obtain the details of the Data Controller and of the Data Processors, if any; (iv) obtain information about the parties or categories of parties to whom his personal data may be communicated or who may become aware thereof in their capacity of designated representative in the Country, data processors or people in charge thereof; (v) obtain the cancellation, transformation into an anonymous form or blocking of data processed against the law, and the updating, correction or, if interested therein, integration of his data and (vi) obtain a certification that the operations referred to in point (v) above have been brought to the knowledge, even as regards their content, of those to whom such data has been communicated or spread, unless this proves impossible or involves a manifestly disproportionate use of means when compared to the right being protected; (vii) object to data processing, in whole or in part, for legitimate reasons; (viii) object to data processing for the sending of advertising or direct sales material or for market surveys or commercial communications. The above requests must be sent to Lastminute.com SA's address privacy@lastminute.com

    The User also has the right, only upon express written request sent via email, to obtain a correction of any defective or inaccurate personal information or to obtain its deletion, within the limits provided by law. In addition, in order to no longer receive the commercial and promotional offers sent by email from the Data Controller, as well as exercising the rights mentioned above, the User can also follow the simple procedure activated by the “unsubscribe” link available in all commercial communications sent by the Data Controller.

  15. CHOICE OF APPLICABLE LAW AND EXCLUSIVE JURISDICTION
  16. The T&C and the relationship between the User and lastminute.com are governed, in the measure allowed by applicable regulations, by English law. Regarding what is allowable by applicable regulations and international agreements, the parties agree that the resolution of any dispute that could arise between them according to the T&C, the relationship created between them will be under the exclusive jurisdiction of ordinary courts at lastminute.com's headquarters. Lastminute.com also reserves the right to meet with the User in a competent court at the User's domicile.


Hotel

Important Note: These terms and conditions apply to a standalone Hotel booking only. If you have booked a City Break/Flight + Hotel, please read the correct Product Specific Terms and Conditions. If you have any doubt as to whether you have booked a City Break/Fight + Hotel, please refer to your confirmation email.

In addition to the terms and conditions set out below, your Hotel booking is subject to the General Terms and Conditions.


  1. Your contract
    1. As outlined in the General Terms and Conditions, we provide you with booking services that facilitate the contract between you and the accommodation provider. We are appointed by the accommodation provider as their agent to act for and on their behalf in relation to your booking.

      Therefore, when you book a Hotel your contract for the provision of accommodation is directly between you and the accommodation provider, and these Booking Terms and Conditions are your contract with us solely in respect of your use of our booking services via our Booking Channels.

      References to “accommodation provider” means the operator of any hotel, guesthouse, bed and breakfast, hostel, inn, apartment or other location providing accommodation services, and any aggregator or distributor of the same.

    2. For information about the terms of your contract with the accommodation provider, please refer to the accommodation provider’s website (if applicable) or your confirmation email.

    3. Find general information about Hotel products on lastminute.com’s Useful Information page.

  2. The price and payment
    1. Hotel rates stated on our Booking Channels are inclusive of VAT (where applicable) and all fees, and are calculated on a ‘per room’, ‘per night’ basis.

    2. Please note that Hotel rates do not include the following additional costs (where applicable):

      1. local city, tourist, resort or other taxes which need to be paid directly to the accommodation provider; and

      2. unless otherwise stated, fees for supplementary services that may be offered by the accommodation provider, including, but not limited to, supplements for extra people not included in the original booking; drinks and meals; phone calls; films; items from the mini-bar; and tips, which need to be paid directly to the accommodation provider.

    3. Please note that we are not able to issue VAT invoices for your booking.

  3. On arrival
    1. Unless otherwise specified in your confirmation email, you must show your confirmation email and the payment card used to make the booking on arrival at the hotel.

    2. It is your responsibility to ensure that you have received your confirmation email. We are not liable if you do not receive your confirmation email due to circumstances reasonably outside of our control including, but not limited to the following: (i) you gave us an incorrect email address; (ii) your email settings won’t allow our email to reach you; or (iii) your email settings treat our email as spam.

  4. Amendments, cancellations, no-shows and/or refunds
    1. If you wish, or the accommodation provider wishes, to amend or cancel your Hotel booking for any reason, we will deal with the amendment or cancellation as agent on behalf of the accommodation provider. Your eligibility for refunds or any other compensation sought will be subject to any cancellation policy applied by the accommodation provider, in accordance with your contract. Details of your accommodation provider’s cancellation policy are made available to you at the time of booking and in your confirmation email.

    2. Where authorised, we will pass any refunds or compensation we receive on to you.

    3. If, as a result, your booking is cancelled and a new booking is made, please note that payment for the new booking and (if due) any refund on the cancelled booking will be processed separately, and it may take a minimum of 5-10 working days for the refund to be processed.

    Amendment/cancellation by you

    1. It is your responsibility to check the details of your booking. If you have made a mistake it cannot always be rectified after your booking has been confirmed.

    2. Amendments to your Hotel booking are not permitted. In order to make any changes to your original booking, it will be cancelled and a new booking made. We cannot guarantee that the original Hotel rates will be available for your new booking.

    3. Cancellation of an existing booking (regardless of whether a new booking is made) may be subject to an administration fee charged by the accommodation provider (which may be equal to or greater than, the total amount of your booking).

    4. In addition, lastminute.com may charge an administration fee for changes to your booking. If the changes affect more than one person on the booking then we may charge an administration fee per person.

    5. Please note that Booking Fees and credit card fees are non-refundable.

    Cancellation by us or the accommodation provider

    1. In the unlikely event that the accommodation provider cancels your booking, we will use reasonable efforts to contact you as soon as reasonably possible using the contact details you provided at the time of booking. If the accommodation provider is unable to fulfill your booking and is unable to provide an alternative, your booking will be cancelled with a full refund. In these circumstances, we can assist you to make a new booking with an alternative accommodation provider.

    2. If your booking is cancelled due to a pricing error, please refer to clause 4 of the General Terms and Conditions.

    No-shows or late arrivals

    1. If you don’t show up or you arrive late, the accommodation provider’s no show/late arrivals policy will apply.

    If your Hotel is overbooked on arrival

    1. In the unlikely event that the Hotel is overbooked on arrival, we will not be liable. The accommodation provider is responsible for finding you suitable alternative accommodation.



City Break / Flight + Hotel

Important Note: These terms and conditions apply to a City Break/Flight + Hotel booking only. If you have booked a standalone Hotel, Flight or Eurostar, please refer to the applicable Product Specific Terms and Conditions. If you have any doubt as to whether you have booked a City Break/Flight + Hotel, please refer to your confirmation email.

In addition to the terms and conditions set out below, your City Break/Flight + Hotel booking is subject to the General Terms and Conditions.


  1. Your contract
    1. The contract for your City Break/Flight + Hotel is between you and LMnext UK Limited (part of the lastminute.com group of companies).

      LMnext UK Limited is a company registered in England and Wales under company number 9400951, with its registered office at 77 Hatton Garden, London EC1N 8JS. Its VAT number is GB 205 7906 10.

      Although your contract is with LMnext UK Limited, the components of your City Break/Flight + Hotel are provided by third party suppliers. “third party supplier” means either (i) the airline, for a Flight; (ii) the accommodation provider, for a Hotel; or (iii) Eurostar, for a Eurostar ticket.

      These third party suppliers may also have terms and conditions that apply to your booking. Please note the following in relation to the components of your booking:

    2. For a Scheduled Flight: If your booking includes a scheduled flight, we recommend that you refer to the airline’s website which will contain important information about your booking, including:

      1. Fare Rules: specific rules applicable to the type of fare you have booked, including rules regarding cancellation and amendments to your booking; and

      2. Conditions of Carriage: such as arrival and check in times, baggage allowance policies, policies regarding children, pregnant women and unaccompanied minors.

      It is important that you check the airline’s website before you fly as individual policies vary between airlines. Please review our FAQs for further information.

      If you have booked a combination of one-way flights (whether or not with a different airline) separate Fare Rules and Conditions of Carriage may apply for each flight.

      For a Charter Flight: If your booking includes a charter flight, for information about the terms of your contract with the airline, please see the charter airline’s terms and conditions.

    3. For a Hotel: Please refer to the accommodation provider’s website (if applicable) or your confirmation email.

    4. For Eurostar: Please check the Eurostar website before you travel and read the Eurostar Conditions of Carriage, which includes Eurostar’s policy with regards to check in, baggage allowance/restrictions, children, and unaccompanied minors.

      Find general information about City Break/Flight + Hotel products on lastminute.com’s Useful Information page.

    5. If at the time of your City Break/Flight + Hotel booking, you also booked additional products such as travel insurance or car hire, please refer to clause 12 below.

    6. If you included baggage in your booking, please refer to clause 3(a) below.

  2. ATOL/ABTA financial protection
  3. We provide full financial protection for all our City Break/Flight + Hotel bookings.

    Flight + Hotel bookings

    1. For flight-based City Break/Flight + Hotel bookings, financial protection is through our Air Travel Organiser’s Licence number 11003. When you make a City Break/Flight + Hotel booking with us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

    2. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

    3. If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

    Eurostar + Hotel bookings

    1. For Eurostar + Hotel bookings (booked through our City Break/Flight + Hotel path) that do not include a flight, protection is provided by way of a bond held by ABTA Limited, under ABTA membership number E7760/V7780.

      For further information about the ATOL/ABTA schemes, please refer to the Financial Protection section of our Useful Information page.

  4. The price and payment

  5. What is included in the price of your City Break/Flight + Hotel

    1. The prices stated on our Booking Channels for a City Break/Flight + Hotel are inclusive of VAT (where applicable), Booking Fees, and any applicable ABTA/ATOL levy, and are based on a price for 2 adults.

    2. Except, in relation to the following components of your City Break/Flight + Hotel booking:

      1. For a flight the price does not include:

        • additional mandatory departure taxes or fees that you may be required to pay directly to the airport or local authorities in order to board your flight; and

        • unless otherwise stated, fees for optional extras that may be offered by the airline, including baggage allowance, boarding passes, allocated seating.

        Baggage: baggage policies vary between airlines, and it is your responsibility to check the airline’s baggage policy before your flight to avoid incurring additional fees.

        Transit and transfers: it is your responsibility to check the terminal and/or airport for each flight in your booking, and you are responsible for all related costs for transit and transfers.

      2. For a hotel the price does not include:

        • local city, tourist, resort or other taxes (where applicable) which need to be paid directly to the accommodation provider; and

        • unless otherwise stated, fees for supplementary services that may be offered by the accommodation provider, including, but not limited to, supplements for extra people not included in the original booking; drinks and meals; phone calls; films; items from the mini-bar; and tips, which need to be paid directly to the accommodation provider.

      3. For Eurostar: unless otherwise stated, the price does not include the cost of travel to the Eurostar station(s), or food and drink consumed during travel.

        Travel to Belgium: if you have booked a Eurostar ticket to any destination in Belgium, the price stated on our Booking Channels includes a Eurostar ticket to Brussels, and a separate local train ticket between Brussels and your final destination (if applicable).

    3. Please note that we are not able to issue VAT invoices for your City Break/Flight + Hotel booking.

    Changes to the price of your City Break/Flight + Hotel

    1. Once you have paid and received your confirmation email, any change to the price of your booking will only relate to the following: (i) transportation, including fuel costs; (ii) dues, taxes or fees chargeable for services such as landing taxes, or departure or arrival fees at ports and airports; or (iii) exchange rates.

      There will be no price changes less than 30 days before your departure date.

    2. You will only have to pay for price increases over 2% of the original price, and if the price increase is more than 10%, we will offer you (where possible):

      1. a substitute City Break/Flight + Hotel of equivalent or superior quality; or

      2. a substitute City Break/Flight + Hotel of lower quality, and a refund for the difference in price between the substitute and the original booking; or

      If we cannot offer you a substitute, you can cancel your booking with a full refund excluding any credit card and/or Booking Fees.

    3. If these price variations lower the price of your booking, we will pass any refund that we receive on to you.

  6. Receiving your tickets/booking documentation
  7. We will send you your confirmation email together with any other necessary information for your City Break/Flight + Hotel booking. It is your responsibility to ensure that you have received your confirmation email and other necessary information. We are not liable if you do not receive your confirmation email or any other information due to circumstances reasonably outside our control including, but not limited to, the following: (i) you gave us an incorrect email address; (ii) your email settings won’t allow our email to reach you; or (iii) your email settings treat the email as spam.

    1. For a Flight: It is important that you read the airline’s check in policy carefully, to avoid incurring additional costs or not being allowed to board your flight, as it may be mandatory to check in online before you arrive at the airport.

    2. For a Hotel: Unless otherwise specified in your confirmation email, you must show your confirmation email and the payment card used to make the booking on arrival at the hotel.

    3. For Eurostar: We do not issue paper tickets for Eurostar, but your confirmation email will include a 6 letter booking reference. You will need this booking reference in order to collect your ticket(s). We also recommend that, when collecting your ticket(s), you have your payment card used to make the booking with you:

      1. Automated ticket machines: in most cases you will need to print your ticket(s) at the departure station from one of the automated ticket machines.

      2. Print at home: alternatively you may login to the Eurostar website to print your ticket(s) at home.

      Travel to Belgium: please refer to the instructions for collecting your ticket(s) in your confirmation email.

    4. If at the time of your City Break/Flight + Hotel booking, you also booked additional products such as travel insurance or car hire, please refer to clause 12 below.

      Find general information about City Break/Flight + Hotel products on lastminute.com’s Useful Information page.

  8. Lost, stolen, destroyed or damaged tickets
  9. If you remove any part of, alter or deface your ticket may invalidate your ticket(s).

  10. Other activities during your trip
  11. We are not responsible for any other activities undertaken by anyone named on your booking that are not part of your City Break/Flight + Hotel booking, including, but not limited to, the following: (i) sporting activities; (ii) excursions; or (iii) car rental.

  12. Passport, visas and medical matters
    1. It is your responsibility to ensure that you meet all applicable travel requirements of the countries you are travelling to, including stop overs or transit:

      Passport requirements: visit the UK Passport Agency website for details of rules such as passport validity, or rules regarding a child’s documentation;

      Visas requirements: check with the relevant destination country embassy (including the embassy of any country you will travel through for stop over purposes) for information about visas requirements;

      Health/Medical advice: the Department of Health, your GP or a specialist travel clinic and the Foreign Commonwealth Office can provide you with health advice about your destination, and any vaccination requirements; and

      Airline/Eurostar rules regarding pregnant women, children and unaccompanied minors: please check the airline/Eurostar’s policies regarding pregnant women, travelling with children and travel by unaccompanied minors

      Find general information about City Break/Flight + Hotel products on lastminute.com’s Useful Information page.

    2. We are not liable if you or any person in your booking is denied boarding, deported or charged a fine due to non-compliance with the third party suppliers’ and/or other governmental rules and regulations.

  13. Amendment, cancellations and/or refunds

  14. Amendment/cancellation by you

    1. City Break/Flight + Hotel bookings are non-changeable and non-refundable once your booking has been confirmed.

    2. Any exceptions to this may be subject to administrations fees charged by lastminute.com and/or by one or more of the third party suppliers. If your booking needs to be cancelled (for whatever reason) and a new booking made, payment for the new booking and (if due) any refund on the cancelled booking will be processed separately.

      If the change relates to any other additional product that was booked at the time of your City Break/Flight + Hotel booking (such as car hire or travel insurance), please refer to clause 12 below.

    Amendment/Cancellation by us or one of the third party suppliers

    1. In the unlikely event that one or more of the third party suppliers cancels or amends part of your booking, we will use reasonable efforts to contact you as soon as reasonably possible using the contact details you provided at the time of booking. Subject to (e) below, if one or more of the third party suppliers is unable to fulfill part of your booking, we will use reasonable efforts to find an appropriate substitute.

    2. If your booking is cancelled due to a pricing error, please refer to clause 4 of the General Terms and Conditions.

    3. Subject to (g) below, in the unlikely event that we have to make significant changes (as determined in our sole discretion) to your booking, or we have to cancel your booking before your departure date, we will offer you:

      1. (where possible) a substitute City Break/Flight + Hotel of equivalent or superior quality;
      2. (where possible) a substitute City Break/Flight + Hotel of lower quality, and a refund for the difference in price between the substitute and the original booking; or

      3. (where we cannot find a substitute) the opportunity to cancel your booking with a full refund excluding any credit card and/or Booking Fees.

    4. Subject to (g) below, if after your departure date, a significant part (as determined in our sole discretion) of your booking cannot be provided, we will offer you an appropriate substitute (if possible) at no additional cost. If it is not possible to offer you an appropriate substitute or you do not accept the substitute arrangements for good reason, (where possible) we will return you to the place of your departure or to another location to which you agree.

    5. You may be entitled to compensation for changes to your booking that we consider significant, or where we have to cancel your booking, unless the change or cancellation occurs by reason of an Event Outside Our Control (as defined in clause 8 of the General Terms and Conditions) or that of a third party supplier. We will not pay any resulting expenses or additional costs.

      Where compensation is due, we will pay you the following amounts, unless you can prove that you have suffered a greater loss (where a greater compensation payment may be due):

      Time before your holiday begins when we tell you about a significant change Compensation per person
      More than 56 daysNil
      43 - 56 days£10
      29 - 42 days£20
      15 - 28 days £30
      14 days or less£50


  15. If you don’t show up to the hotel/miss your flight or Eurostar train
    1. Hotel: If you don’t show up at your hotel or you arrive late, the accommodation provider’s no show/late arrivals policy will apply.

    2. Flight: If you don’t show up or miss your Flight, any requests for amendments to or refunds will be subject to the airline’s Fare Rules. We may be able to process a refund on refundable parts of your unused ticket (for example, departure taxes), subject to an administration fee that will be deducted from the amount to be refunded. Please see our Useful Information page for further information. If you don’t show up or miss your departing Flight, we cannot guarantee that the airline will allow you to take your return Flight..

    3. Eurostar: Eurostar tickets are only valid for travel on the date and on the train displayed on the ticket. If you board any train other than the one specified on your ticket you will have to pay Eurostar the full fare for a ticket for the train you have boarded. A refund may be available on the original ticket held, depending on the ticket type. In these circumstances, please contact Eurostar directly.

    4. You are responsible for making sure that you go to the correct terminal, airport and/or station for each flight/Eurostar train in your booking. We will not be responsible for any loss or delay caused as a result of you going to an incorrect terminal, airport and/or station.

    5. You must allow sufficient time prior to departure in order to check in for your flight/Eurostar train and clear security, otherwise you may not be allowed to board your flight/Eurostar train.

  16. Denied boarding (flight delays or cancellations
    1. If your flight is delayed or cancelled, you may have the right to a refund and/or claim compensation from the airline under European Regulation (EC) No 261/2004 (the Denied Boarding Regulation) or other equivalent or replacement legislation. However, reimbursement in such cases will not automatically entitle you to a refund of your City Break/Flight + Hotel from us. If any payments to you are due from lastminute.com, any payment made to you by the airline will be deducted.

    2. If your flight is delayed or cancelled, you may be required to continue your journey via alternative transport.

  17. Our Liability
    1. Clause 10 of the General Terms and Conditions does not apply to your City Break/Flight + Hotel booking.

    2. Subject to clause 11 (c), (d) and (e) below, we are responsible for the proper performance of the obligations arising under these Booking Terms and Conditions. Any amounts recoverable from lastminute.com are reduced by the amount that you may recover under any travel insurance (whether or not booked through lastminute.com). “proper performance” means the duty to use reasonable care and skill in selecting the third party suppliers for each component of your City Break/Flight + Hotel booking. For the avoidance of doubt, compliance with any applicable regulatory requirements is deemed to be proper performance of our obligations.

    3. We will only be liable for loss or damage you suffer to the extent that it was a direct and foreseeable result of our breach or our negligence, but we are not liable for any loss or damage that is not direct or foreseeable. Loss or damage is foreseeable if it was a natural consequence of our breach or if it was contemplated by you and us at the time we entered into these Booking Terms and Conditions.

    4. Claims against us for compensation are excluded or limited in accordance with and/or in an identical manner to:

      1. the terms and conditions of the third party suppliers for each component of your City Break/Flight + Hotel booking;

      2. any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provisions of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are regarded as having all benefit of any limitation of compensation contained in these or any other conventions; and

      3. any payment made to you by the airline under the Denied Boarding Regulations.

    5. We are not liable for any damages caused by the failure to perform the contract or the improper performance of the contract where the failure of improper performance is (i) attributable to you or anyone named on the booking; (ii) attributable to a third party unconnected with the provision of the City Break/Flight + Hotel booking and are unforeseeable or unavoidable or (iii) an Event Outside Our Control (as defined in clause 8 of the General Terms and Conditions).

  18. Additional products booked at the time of your City Break/Flight + Hotel booking
  19. If at the time of your City Break/Flight + Hotel booking, you also booked additional products, please see the Terms and Conditions Homepage.



Flight

Important Note: These terms and conditions apply to a standalone Flight booking only. If you have booked a City Break/Flight + Hotel, please read the correct Product Specific Terms and Conditions. If you have any doubt as to whether you have booked a City Break/Flight + Hotel, please refer to your confirmation email.

In addition to the terms and conditions set out below, your Flight booking is subject to the General Terms and Conditions.



  1. Your contract
    1. As outlined in the General Terms and Conditions, we provide you with booking services that facilitate the contract between you and the airline. When you book a Flight via our Booking Channels, LMnext Services (UK) Ltd acts as agent between you and the airline.

      LMnext Services (UK) Ltd is a company registered in England and Wales under company number 9400951, with its registered address at 77 Hatton Garden, London EC1N 8JS. Its VAT number is GB 205 7906 10.

      Therefore, when you book a Flight, your contract for the provision of the Flight is directly between you and the airline, and these Booking Terms and Conditions are your contract with us solely in respect of your use of our booking services.

      If you have booked a combination of one-way Flights (whether or not with a different airline) you will have a separate contract for the provision of each Flight.

    Scheduled Flights

  1. If you have booked a scheduled Flight, for information about the terms of your contract with the airline, we recommend that you refer to the airline’s website which will contain important information about your booking, including:

    1. Fare Rules: specific rules applicable to the type of fare you have booked, including rules regarding cancellation and amendments to your booking; and

    2. Conditions of Carriage: such as arrival and check in times, baggage allowance policies, policies regarding children, pregnant women and unaccompanied minors.

    It is important that you check the airline’s website before you fly as individual policies vary between airlines. Please review our FAQs for further information.

    If you have booked a combination of one-way Flights (whether or not with a different airline) separate Fare Rules and Conditions of Carriage may apply for each Flight.

Chartered Flights

  1. If you have booked a charter Flight, for information about the terms of your contract with the airline, please see the charter airline’s terms and conditions.

  2. Find general information about products on lastminute.com’s Useful Information page.

  • ATOL/Flight-Plus financial protection
    1. If your Flight booking is financially protected under the ATOL/Flight-Plus scheme, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong

    2. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

    3. If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

    4. For information about whether your Flight booking is protected under the ATOL/Flight-Plus scheme, please read the Financial Protection section of our Useful Information page.

  • The price and payment
    1. The prices stated for Flights on our Booking Channels are inclusive of VAT (where applicable), Booking Fees, and taxes, charges, and surcharges.
    2. Please note that the price does not include the following additional costs (where applicable):
      1. additional mandatory departure taxes or fees that you may be required to pay directly to the airport or local authorities in order to board your flight; and

      2. unless otherwise stated, fees for optional extras that may be offered by the airline, including baggage allowance, boarding passes, and allocated seating.

    Baggage : baggage policies vary between airlines, and it is your responsibility to check the airline’s baggage policy before your flight to avoid incurring additional fees.

    Transit and transfers : it is your responsibility to check the terminal and/or airport for each Flight in your booking, and you are responsible for all related costs for transit and transfers.

  • Receiving your ticket/booking documentation and check-in
    1. We will send you your confirmation email together with any other necessary information including e-ticket (if appropriate) for your Flight booking. It is your responsibility to ensure that you have received your confirmation email and/or e-ticket.

    2. We are not liable if you do not receive your confirmation email, e-ticket or any other information due to circumstances reasonably outside our control including, but not limited to, the following: (i) you gave us an incorrect email address; (ii) your email settings won’t allow our email to reach you; or (iii) your email settings treat the email as spam.
    3. Removing any part of, altering or defacing your ticket may invalidate your ticket.

    4. It is important that you read the airline’s check in policy carefully, to avoid incurring additional costs or not being allowed to board your flight, as it may be mandatory to check in online before you arrive at the airport.

    Find general information about checking in for your Flight on lastminute.com’s Useful Information page.

  • Passport, visas and medical matters
    1. It is your responsibility to ensure that you meet all applicable travel requirements of the countries you are travelling to (including countries travelled through for stop over purposes only), including in relation to the following:

    2. Passport requirements: visit the UK Passport Agency website for details of rules such as passport validity, or rules regarding a child’s documentation;

      Visa requirements: check with the relevant destination country embassy (including the embassy on any country you will travel through for stop over purposes) for information about visas requirements;

      Health/Medical advice: the Department of Health, your GP or a specialist travel clinic and the Foreign & Commonwealth Office can provide you with health advice about your destination, and any vaccination requirements; and

      Airline rules regarding pregnant women, children and unaccompanied minors: please check the airline’s policy regarding pregnant women, travelling with children and travel by unaccompanied minors.

      Find more information about passport, visa and other requirements and restrictions on lastminute.com’s Useful Information page.

    3. We are not liable if you or any person in your booking is denied boarding, deported or charged a fine due to non-compliance with the airlines and/or other governmental rules and regulations.

  • Amendments, cancellations, no-shows and/or refunds
    1. If you wish, or the airline wishes, to amend or cancel your Flight booking for any reason, we will deal with the amendment or cancellation between you and the airline. Your eligibility for refunds or any other compensation will be subject to the cancellation policy applied by the airline, in accordance with your contract (including the airline’s Fare Rules and Conditions of Carriage).

    2. Where authorised, we will pass any refunds or compensation we receive on to you. Please note that the refund process through the airline may take between 8 to 16 weeks.

    3. If you have booked a combination of one-way Flights (whether or not with different airlines), and one Flight is affected by an amendment or cancellation that causes you to make changes to the other Flight, you will be responsible for any fees incurred for making changes to or cancelling the unaffected Flight.

    Amendment/cancellation by you

    1. It is your responsibility to check the details of your booking. If you have made a mistake it cannot always be rectified after your booking has been confirmed.

    2. If you wish to cancel or amend your Flight booking for any reason, your request will be subject to the airline’s Fare Rules. Cancellations and amendments may be subject to the airline charging an administration fee for any change (which may be equal to or greater than the total amount of your booking).

    3. In addition, lastminute.com may charge an administration fee for any changes to your booking. If the changes affect more than one person on the booking, then we may charge an administration fee per person.

    4. Please note that Booking Fees and credit card charges are non-refundable.

    Amendment/cancellation by us or the airline

    1. In the unlikely event that the airline cancels or amends your booking (for example due to scheduling changes), or is otherwise unable to fulfil your booking, we will use reasonable efforts to contact you as soon as reasonably possible using the contact details you provided at the time of booking. If the airline is unable to fulfill your booking and is unable to provide an alternative, your booking will be cancelled with a full refund.

    2. If your booking is cancelled due to a pricing error, please refer to clause 4 of the General Terms and Conditions.

    3. Changes to flight times: the flight time displayed on your ticket may change between the date of your booking and the date of travel, for example due to rescheduling or other incidents. It is your responsibility to check the airline’s website for any chance to the flight time before you travel.

    If you don’t show up/miss your Flight

    1. If you don’t show up or miss your Flight, any requests for amendments to or refunds will be subject to the airline’s Fare Rules. We may be able to process a refund on refundable parts of your unused ticket (for example, departure taxes), subject to an administration fee that will be deducted from the amount to be refunded. Please see our Useful Information page for further information. If you don’t show up or miss your departing Flight, we cannot guarantee that the airline will allow you to take your return Flight.

    2. You are responsible for making sure that you go to the correct the terminal and/or airport for each Flight in your booking. We will not be responsible for any loss or delay caused as a result of you going to an incorrect terminal and/or airport.

    3. You must allow sufficient time prior to departure in order to check in for your Flight and clear security, otherwise you may not be allowed to board your Flight.

  • Denied boarding (Flight delays or cancellations)
    1. If your Flight is delayed or cancelled, you may be required to continue your journey via alternative transport. For further information about the options available to you in these circumstances, please contact the airline directly.

    2. If your Flight is delayed or cancelled, you may have rights to a refund and/or compensation from the airline under European Regulation (EC) No 261/2004 (the Denied Boarding Regulation) or other equivalent or replacement legislation. This however, is the responsibility of the airline and we are not liable under any circumstances. If your Flight is delayed or cancelled any claims for refunds or compensation must be made directly to the airline.

    3. For further information on your rights in these circumstances please check at the airport or on the airline’s website.

  • Additional products booked at the time of your Flight booking
  • If at the time of your Flight booking, you also booked additional products, please check the Terms and Conditions homepage.




    Eurostar only

    Important Note: These terms and conditions apply to a standalone Eurostar train booking only. If you have booked a City Break/Flight + Hotel, please read the correct Product Specific Terms and Conditions. If you have any doubt as to whether you have booked a City Break/Flight + Hotel, please refer to your confirmation email.

    In addition to the terms and conditions set out below, your Eurostar train booking is subject to the General Terms and Conditions.


    1. Your contract
      1. As outlined in the General Terms and Conditions, we provide you with booking services that facilitate the contract between you and Eurostar International Limited (“Eurostar”). We are appointed by Eurostar as their agent to act for and on their behalf in relation to your booking.

        Therefore, when you book a Eurostar ticket(s) your contract for the provision of the Eurostar ticket(s) is directly between you and Eurostar, and these Booking Terms and Conditions are your contract with us solely in respect of your use of our booking services via our Booking Channels.

        Eurostar International Limited is a company registered in England and Wales, under company number 02462001, with its registered office at Times House, Bravingtons Walk, London N1 9AW. Its VAT Number is GB 991 292 001.

      2. For information about the terms of your contract with Eurostar, please refer to the Eurostar website.

      3. It is your responsibility to check the Eurostar website before you travel and read the Eurostar Conditions of Carriage, which includes Eurostar’s policy with regards to check in, baggage allowance/restrictions, children, and unaccompanied minors.
        Find general information about Eurostar tickets on lastminute.com’s Useful Information page.

  • The price and payment
    1. The price stated on our Booking Channels for the Eurostar ticket(s) includes VAT (where applicable) and all other fees.

    2. Please note that unless otherwise stated, the price does not include the cost of travel to the Eurostar station(s), or food and drink consumed during travel.

    3. Travel to Belgium: if you have booked a Eurostar ticket to any destination in Belgium, the price stated on our Booking Channels includes a Eurostar ticket to Brussels, and a separate local train ticket between Brussels and your final destination (if applicable).

  • Receipt of travel documents and check-in
    1. Your confirmation email will set out how to obtain your ticket(s). It is your responsibility to ensure that you have received your confirmation email. We are not liable if you do not receive your confirmation email due to circumstances reasonably outside of our control including, but not limited to the following: (i) you gave us an incorrect email address; (ii) your email settings won’t allow our email to reach you; or (iii) your email settings treat our email as spam.

    2. We do not issue paper tickets for Eurostar, but your confirmation email will include a 6 letter booking reference. You will need this booking reference in order to collect your ticket(s). We also recommend that, when collecting your ticket(s), you have your payment card used to make the booking with you:

    3. Automated ticket machines: in most cases you will need to print your ticket(s) at the departure station from one of the automated ticket machines.

      Print at home: alternatively you may login to the Eurostar website to print your ticket(s) at home.

    4. Travel to Belgium: please refer to the instructions for collecting your ticket(s) in your confirmation email.

  • Passport and visas
  • It is your responsibility to ensure that you meet all applicable travel requirements of the countries you are travelling to (including countries travelled through for stop over purposes only). We are not liable if you or any person in your booking is denied boarding, deported or charged a fine due to non-compliance with any governmental rules and regulations.

    Find more information about passport, visa and other requirements and restrictions on lastminute.com’s Useful Information page.


  • Lost, stolen, destroyed or damaged tickets
    1. We are not liable for any ticket that is lost, stolen, destroyed or damaged. It is not always possible to issue replacement tickets. Replacements are issued at the discretion of Eurostar and may be subject to them charging you an administration charge.

    2. Removing any part of, altering or defacing your ticket(s) may invalidate your ticket(s).

  • Amendments, cancellations, no-shows and/or refunds
    1. If you wish, or Eurostar wishes, to amend or cancel your Eurostar booking for any reason, we will deal with the amendment or cancellation as agent on behalf of Eurostar. Your eligibility for refunds, or any other compensation sought will be subject to Eurostar’s cancellation policy, in accordance with your contract.

    2. Where authorised, we will pass any refunds or compensation we receive on to you.

    3. Amendment/Cancellation by you

    4. It is your responsibility to check the details of your booking. If you have made a mistake it cannot always be rectified after your booking has been confirmed.

      Please note that Eurostar does not generally permit changes to bookings or allow refunds. Please contact Eurostar directly with your 6 letter booking reference. Any permitted changes may be subject to Eurostar charging you an administration fee (which may be equal to or greater than, the total amount of your booking).

    5. In addition, lastminute.com may charge an administration fee for changes to your booking. If the changes affect more than one person on the booking then we may apply an administration fee per person.

    6. Please note that Booking Fees and credit card charges are non-refundable.

    7. Amendment/cancellation by us or Eurostar or train service disruption

    8. In the unlikely event that Eurostar cancels your booking (for example because the train has been overbooked), or is otherwise unable to fulfill your booking, we will use reasonable efforts to contact you as soon as reasonably possible using the contact details you provided at the time of booking. If Eurostar is unable to fulfill your booking and is unable to provide an alternative, your booking will be cancelled with a full refund.

    9. If your booking is cancelled due to a pricing error, please refer to clause 4 of the General Terms and Conditions.

    10. Delayed or cancelled trains: where the train is delayed or cancelled, you may be required to continue your journey via alternative transport. For further information about the options available to you in these circumstances, please contact Eurostar directly.

    11. Changes to train times: the train time displayed on your ticket(s) may change between the date of your booking and the date of travel, for example due to engineering works or other incidents. It is your responsibility to check the Eurostar website for any changes to the train time before you travel.
    12. If you don’t show up, miss your Eurostar train or your connecting train

    13. Eurostar tickets are only valid for travel on the date and on the train displayed on the ticket. If you don’t show up or miss the train specified on your ticket(s), you will not be able to use your ticket(s) on another train. If you board any train other than the one specified on your ticket(s), you will have to pay Eurostar the full fare for a ticket for the train you have boarded. A refund may be available on the original ticket(s) held depending on the ticket type. For further information about your eligibility for a refund in these circumstances, please contact Eurostar directly.

    14. You are responsible for making sure that you go to the correct Eurostar departure station, board the correct train and that you get off at the correct station, all as stated on your ticket(s). We will not be responsible for any loss or delay caused as a result of you going to an incorrect station, boarding the wrong train or getting off at the wrong station.

    15. You must allow yourself sufficient time prior to departure in order to check in, otherwise you may not be allowed to board your train.



    Theatre/Entertainment

    In addition to the terms and conditions set out below, your Theatre/Entertainment booking is subject to the General Terms and Conditions.

    1. Your contract
      1. As outlined in the General Terms and Conditions, we provide you with booking services that facilitate the contract between you and the Theatre/Entertainment supplier. We are appointed by the Theatre/Entertainment supplier as their agent to act for and on their behalf in relation to your booking.

        Therefore, when you make a Theatre/Entertainment booking your contract for the event or performance stated on your ticket(s) is directly between you and the Theatre/Entertainment supplier, and these Booking Terms and Conditions are your contract with us solely in respect of your use of our booking services.

      2. For information about the terms of your contract with the Theatre/Entertainment supplier, please refer to their website (if applicable), your ticket(s), or your confirmation email.

      3. Find general information about Theatre/Entertainment products on lastminute.com’s Useful Information page.


  • The price and payment
  • The ticket price(s) stated on our Booking Channels are inclusive of any applicable VAT and other fees (which will be set out at the time of booking).

  • Receiving your tickets
    1. We will send you your confirmation email, together with any other information for your Theatre/Entertainment booking. It is your responsibility to ensure that you have received your confirmation email and/or ticket(s). Your confirmation email will set out how to obtain your ticket(s):

      1. Collecting tickets from the venue box office: Most tickets must be collected by you from the venue box office. Unless otherwise specified in your confirmation email, in order to collect the ticket(s) you must present your confirmation email and the payment card used to make the booking.

      2. E-tickets and delivery of tickets by post: If you are not collecting your ticket(s) from the venue box office, and you have not received your ticket(s) 72 hours prior to the event or performance, please contact us . Please note we are not liable for any delays in the delivery of tickets by post.

    2. We are not liable if you do not receive your confirmation email, e-ticket(s) or posted ticket(s) (as applicable), due to circumstances reasonably outside of our control including, but not limited to, the following: (i) you gave us an incorrect email address; (ii) your email settings won’t allow our email to reach you; (iii) your email settings treat our email as spam; (iv) you provided an incorrect delivery address; or (v) you were not present to take delivery of the tickets.

  • Lost, stolen, destroyed or damaged tickets
    1. We are not liable for any ticket that is lost, stolen, destroyed or damaged. It is not always possible to issue you with replacement tickets. Replacements are issued at the discretion of the Theatre/Entertainment supplier, and may be subject to them charging you an administration charge.

    2. Removing any part of, altering or defacing your ticket(s) may invalidate your ticket(s).

  • On-sale/transfer of tickets
  • Generally, Theatre/Entertainment suppliers do not permit the resale or transfer of any ticket (whether or not for profit or commercial gain), and may not accept any ticket that you have sold or obtained in this way.


  • Amendments, cancellations, no-shows, and/or refunds
    1. If you wish, or the Theatre/Entertainment supplier wishes, to amend or cancel your Theatre/Entertainment booking for any reason, we will deal with the amendment or cancellation as agent on behalf of the Theatre/Entertainment supplier.

    2. Your eligibility for refunds or any other compensation sought will be subject to any cancellation policy applied by the Theatre/Entertainment supplier, in accordance with your contract. Where authorised, we will pass any refunds or compensation we receive on to you.


    Amendment/Cancellation by you

    1. It is your responsibility to check the details of your booking. If you have made a mistake it cannot always be rectified after your booking has been confirmed.

    2. Please note that Theatre/Entertainment suppliers do not generally permit changes or allow refunds.


    Amendment/Cancellation by us or the Theatre/Entertainment supplier

    1. Changes to the event or performance: Where reasonably necessary, the Theatre/Entertainment supplier may make changes such as (i) cancelling or postponing the event or performance; or (ii) any other changes to the event or performance, such as programme line up. Where possible, we will use reasonable efforts to inform you of any changes using the contact details you provided at the time of booking, but it is your responsibility to check whether an event or performance has been cancelled or rescheduled (and the date and time of any rescheduled event or performance). We are not liable for any failure to inform you of any changes.

    2. Cancelling your booking: In the unlikely event that the Theatre/Entertainment supplier cancels your booking (for example, because an event or performance has been overbooked, or the timing of an event or performance is incorrectly scheduled), we will use reasonable efforts to contact you as soon as reasonably possible using the contact details you provided at the time of booking, and use reasonable efforts to rebook your ticket(s). In these circumstances it may not be possible to rebook your ticket(s) for the same price or on the same dates.


    If you don’t show up

    1. If you don’t show up or arrive late, the Theatre/Entertainment supplier’s no show/late arrivals policy will apply.